Consumer sourcing & consent
Consumers initiate contact by responding to Meta ad campaigns and calling in. Sourcing and consent language is documented per campaign and reviewed before launch.
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Compliance & quality
A serious compliance story, told carefully.
We publish only what we can verify. Our processes are designed around applicable consent, Do Not Call, campaign, carrier and program requirements, with exact controls varying by vertical and campaign.
Trust center
How we operate, in writing.
Written for a compliance officer or procurement manager doing real due diligence.
DNC & suppression
Documented Do Not Call and suppression processes. Because the model is inbound, exposure is structurally lower, and suppression requests are still processed and honored.
Quality assurance & call review
Delivery is QA-monitored against documented quality rules. Call recordings support review, coaching and dispute resolution per the program agreement.
Complaint handling & escalation
Complaints are investigated through a documented process with clear escalation contacts. Buyers get a straight answer, not a runaround.
Data privacy & security
Data handling, access and retention practices are summarized in the buyer due-diligence pack, including DPA and subprocessor information where applicable.
Medicare / TPMO considerations
Medicare workflows involve CMS and TPMO rules around consent and beneficiary data sharing. Program language and data flows are mapped with counsel before launch.
Claim discipline: we don’t publish “licensed”, “TCPA compliant”, “CMS compliant”, “SOC 2”, “HIPAA compliant” or similar certification statements unless the exact legal entity, scope, evidence and wording are verified. Where a certification applies, it will be published here with its scope.
Due diligence
The buyer pack.
Serious buyers can request a secure vendor pack during onboarding. Contents depend on the entity and counsel guidance, and typically include the documents listed here.
- Legal entity and registration documents
- Tax forms (W-9 / W-8BEN-E, as applicable)
- Certificate of insurance, where held
- DPA, subprocessor list and data-retention summary
- Sample call-flow diagram and QA policy summary
- Complaint escalation contacts
- Security questionnaire responses
- Reference contacts, where permission exists
Request volume
Tell us what you can handle. We’ll map the program.
Share your verticals, states, operating hours, daily capacity and commercial model. Our business development team reviews fit and comes back with a straight answer on volume, pricing structure and launch timeline.